Service Overview
In the digital era, new products and services are being continuously developed across various industries and business domains, regardless of company size. However, internal operations often remain segmented and siloed within organizations and services, leading to fragmented business improvements. Additionally, the impending labor shortage due to population decline necessitates efficient operations to ensure business continuity.
Our firm leverages traditional BPR methodologies combined with digital tools to support comprehensive and ongoing operational reforms across businesses. Specifically, by integrating the front-end functions of internal systems into a portal that employees can use, we aim to improve user convenience end-to-end and achieve the visualization of the entire process throughput and data. Ultimately, this enables the use of quantitative process data as a metric for business improvement, laying the foundation for ongoing enhancements within the client organization.
Consulting Approach
We begin projects by determining the fundamental goals, positioning, objectives, and quantitative effects of the request. After setting a tentative scope, we start the project. Unlike typical BPR projects that focus on individual optimizations, our approach involves an end-to-end analysis of the current state. This process often reveals related operations not initially anticipated, allowing us to adjust the scope and identify areas for digitalization as needed.
Once target areas are identified, we leverage portal and workflow functionalities to build an integrated management system for the entire process. Simultaneously, we define roles and operational designs for the organization responsible for continuous business improvement. The true value of digital BPR lies in the ongoing improvement based on collected process data. To support this, we provide a roadmap for reform and transfer skills to clients so they can continue improvement activities independently.
Expected Outcomes
- Identification of issues and actionable plans with an end-to-end operation perspective
- Program and project design for implementing transformational initiatives
- Organizational and operational design for achieving continuous business improvement
Achievements
Business Transformation and System Grand Design Formulation for Company-wide Back Office Operations
